Privacy Policy

This Privacy Policy describes how CHIGEE Australia (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from chigee.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use depends on how you interact with us.

In addition to the specific uses set out below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce any applicable terms of service, and protect or defend our rights and those of others.

What Personal Information We Collect

Information we collect directly from you may include:

• Basic contact details: name, address, phone number, email address

• Order information: billing/shipping addresses, payment confirmation

• Account information: username, password, security questions

• Shopping information: items you view or add to cart/wishlist

• Customer support interactions

Information collected automatically (Usage Data) may include:

• Device and browser info

• IP address

• Interaction data through cookies, pixels, and similar technologies

Information from third parties:

• Site support providers like Shopify

• Payment processors to fulfil orders securely

• Marketing and analytics partners

How We Use Your Personal Information

• To provide products and services: Fulfil orders, process payments, manage your account, communicate order updates

• Marketing and promotions: Email and SMS offers (you can opt out)

• Security and fraud prevention: Protect users and prevent misuse

• Customer support and communication: Improve our services and respond to your requests

Cookies

We use cookies and similar tracking technologies to:

• Operate and improve our website

• Remember your preferences

• Analyse user interaction

• Tailor advertising

More info on Shopify-related cookies: https://www.shopify.com/legal/cookies

You can manage cookie preferences in your browser, though this may affect functionality.

How We Disclose Personal Information

We may disclose your personal information to:

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content

Reviews or content you post publicly on the Site can be viewed by others. We are not responsible for how third parties may use or share that data.

Third Party Websites and Links

Our Site may link to third-party platforms. We are not responsible for their privacy practices or content. Always review their policies before sharing your data.

Children’s Data

Our Services are not intended for use by children under 16. If we become aware we’ve collected data from a child, we will delete it. Parents/guardians may contact us at the email below.

Contact Us

For more information, or to make a request regarding your personal data, please contact:

Chigee Australia

Email: sales@chigee.com.au
Website: www.chigee.com.au